Service Manager

This is a full time Manager Position responsible for Scheduling, directing and executing the Service team of technicians for maximum performance of Job & Service completions. Working in coordination with the Warehouse manager for the Deliveries and Quality control of materials made for West Palm territory. Training all new hires and existing Technicians Monitoring Payroll, hours for Techs. Scheduling all the Services, Scheduling of all In-Progress and Final Inspections, Scheduling and routing for Technicians, Monitoring product for accuracy and/or defects. Creating RMA’s, Working hand in hand with Production Dept. on new services and completing installations. Ordering service parts through the Fenevision Web Module.

This is a full time Manager Position responsible for Scheduling, directing and executing the Service team of technicians for maximum performance of Job & Service completions.

• Working in coordination with the Warehouse manager for the Deliveries and Quality control of materials made for West Palm territory.
• Training all new hires and continued education for existing Technicians
• Monitoring Payroll, time off and Saturday hours for Techs.
• Scheduling all the Services with our Customers directly.
• Scheduling of all In-Progress Inspections in areas where they are required
• Setting up of all Final Inspections with various Building Depts we cover from Vero to Ft. Lauderdale
• Scheduling and routing services on day to day basis for Technicians
• Having knowledge and factoring in the time necessary for the Techs to perform the various tasks for each “Service”.
• Arranging the Logistics for scheduling the day to day routes
• Reviewing map and vehicle tracker for on the routes suggested to Techs.
• Monitoring the off-loading and reviewing product for accuracy and/or defects.
• Creating RMA’s on Products delivered incorrectly or with defects.
• Working hand in hand with Production Dept. on new services and completing installations, to assist with moving jobs towards Installed and Paid in Full status.
• Ordering & Confirming service parts through the Fenevision Web Module
• Computer Skills
• Navigating CRM web based systems
• Proficiency in Microsoft Office Programs

Experience

Window & door installations/service.

Customer service.

Logistics and routing.

Warehousing origination and staging.

At PGT Innovations, we may build and support high-quality, innovative windows and doors, but every day holds opportunities for us to do so much more – from building stronger teams through leading, supporting, mentoring, and collaborating, to fostering better relationships with our customers.

WHY WE’RE DIFFERENT

Every day we look for opportunities to grow and achieve greatness – together.

This isn’t an “everyone for themselves” environment. Here, we look out for each other. We help each other. We prop each other up during challenging times. 

Because inventing, building, and delivering the future of windows and doors is not a one-person job. It takes all of us.

• Our collaborative group.
• Our understanding family.
• Our strong team.

Working together to inspire greater opportunity for our customers, our community, and our team members. 

WHAT WE OFFER

• Competitive compensation
• Career advancement opportunities
• Medical coverage
• Dental coverage
• Tuition reimbursement
• Employee stock purchase plan
• 401k matching
• Profit sharing
• Paid time off
• Volunteer time off

PGT Innovations is an equal opportunity employer. Applicants are considered for positions without regard to race, color, creed, national origin, ancestry, religion, sex, sexual orientation, gender identity or expression, age, mental or physical disability, marital/family/caregiver status, genetic information, military or veteran status, citizenship or any other characteristic protected by federal, state or local low. PGT Innovations also prohibits harassment of applicants or employees based on any of these protected categories.